Advanced formatting in JIRA not working

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The Advanced formatting in JIRA fields is not working. This means that the {code} {noformat} macro are not being converted to their equivalent rendering.

There is no related error in the logs.

For example, the comment field shows up like this :


Cause

  1. Field renderer is not set correctly to "Wiki style renderer", or
  2. One of the Renderer System plugin is disabled or its modules are disabled.

 

Resolution

Cause 1

Navigate to Administration>Field configuration and check if your field is set to use "Wiki Style Renderer" as mentioned on this page : Specifying Field Behavior

Cause 2

Navigate to the System add-ons page in JIRA and search for 'renderer'. It will display all the add-ons that are responsible for JIRA rendering. Please make sure all the add-ons are enabled and all the modules fro these add-ons are enabled as well. More details can be found here : Configuring Renderers.

 

Last modified on Feb 26, 2016

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