Advanced formatting in Jira text fields is not working
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The Advanced formatting in Jira text fields (Description, Comment, etc...) is not working. This means that the {code} {noformat} macro are not being converted to their equivalent rendering.
There is no related error in the logs.
For example, the comment field shows up like this:
Environment
Jira Server/Data Center on any version from 8.0.0.
Root Causes
Root Cause 1
The renderer of the impacted field is not set correctly to "Wiki style renderer".
Root Cause 2
One of the Renderer System plugin is disabled or its modules are disabled.
Resolution
Solution for Root Cause 1
Navigate to Administration Cog ⚙ > Field configuration and check if your field is set to use "Wiki Style Renderer" as mentioned on this page : Specifying Field Behavior
Solution for Root Cause 2
Navigate to the page ⚙ > Manage Apps > Manage Apps in Jira and search for 'renderer'. It will display all the add-ons that are responsible for Jira rendering.
Please make sure all the add-ons are enabled and all the modules fro these add-ons are enabled as well. More details can be found here : Configuring Renderers.
