Advanced formatting in JIRA not working

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

The Advanced formatting in JIRA fields is not working. This means that the {code} {noformat} macro are not being converted to their equivalent rendering.

There is no related error in the logs.

For example, the comment field shows up like this :


Cause

  1. Field renderer is not set correctly to "Wiki style renderer", or
  2. One of the Renderer System plugin is disabled or its modules are disabled.


Resolution

Cause 1

Navigate to Administration Cog ⚙ > Field configuration and check if your field is set to use "Wiki Style Renderer" as mentioned on this page : Specifying Field Behavior

Cause 2

Navigate to the System add-ons page in JIRA and search for 'renderer'. It will display all the add-ons that are responsible for JIRA rendering. Please make sure all the add-ons are enabled and all the modules fro these add-ons are enabled as well. More details can be found here : Configuring Renderers.


Last modified on Mar 21, 2022

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