After logging in, the app displays a desktop version of Jira

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This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

After logging in, the mobile app displays a desktop version of Jira.

Cause

The problem is caused by a proxy server filtering out some of the cookies required by the app. The mobile app uses a web view (loading the web login page within the app) to authenticate users, and then redirects them to the authenticated part of the app based on cookies returned in the response (authenticated=true). With cookies filtered out, the user can’t be redirected to the mobile view.

Solution

Allowlist the following cookie on your proxy server. It can assume the true or false value.

authenticated
Last modified on May 12, 2020

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