An exception occured while rendering the web panel
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
An exception occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:attachmentmodule (null)
java.lang.IllegalArgumentException: invalid extra field length
at java.util.zip.ZipEntry.setExtra(ZipEntry.java:243)
Cause
From the logs, we found this following stack trace error :
2015-03-12 01:48:21,335 http-bio-8180-exec-6741 ERROR gannasr 108x4302739x1 ywyb22 134.37.74.122,10.47.102.245 /browse/ARGO-69595 [jira.web.component.ModuleWebComponentImpl] An exception occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:attachmentmodule (null)
java.lang.IllegalArgumentException: invalid extra field length
at java.util.zip.ZipEntry.setExtra(ZipEntry.java:243)Troubleshooting Steps
Ask the user to provide the following SQL result
select * from fileattachment where issueid = (select id from jiraissue where pkey = 'ARGO-69595');
Replace "ARGO-69595" with the issue key which is stated in the error from the stack trace.- After looking at the sql result, we noticed that the fileattachment table contained NULL variable in ZIP column.
Resolution
- Backup JIRA
- Stop JIRA
Run the following SQL command on the database
update fileattachment set zip = '1' where ID in ('162115');or
update fileattachment set zip = '1' where ID in ('162,115');- Start JIRA