Blank Page or Missing XSRF Token when CSV Import

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

 

 

Problem

Bulk Create issues from CSV will fail. Users will face a blank screen or hit into "XSRF Security Token Missing" message in the UI and no errors will be thrown in the logs

When making the following actions...

  1. Create a simple CSV file
  2. Import this CSV either via Import issues from CSV or External System Import > CSV
  3. Just map the Summary
  4. Click on the Begin Import button
  5. Users will be redirected to a blank page (or see "XSRF Security Token Missing")

Disabling XSRF using jira.xsrf.enabled=false will have External System Import > CSV hit a blank page as well.

 

Diagnosis

Environment

  • JIRA installed on Linux/Unix environment

Diagnostic Steps

2016-10-10 15:00:25,535 http-nio-8080-exec-16 DEBUG IAMADMIN 900x169173x1 b58w5h 172.16.215.22,172.16.141.212 /secure/admin/CsvSetupPage.jspa [webwork.action.ActionSupport] Action executed in 0 ms
2016-10-10 15:00:25,537 http-nio-8080-exec-16 ERROR      [webwork.multipart.MultiPartRequestWrapper] null
java.lang.reflect.InvocationTargetException
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
	at java.lang.reflect.Constructor.newInstance(Constructor.java:422)
	at webwork.multipart.MultiPartRequestWrapper.<init>(MultiPartRequestWrapper.java:56)
	... 2 filtered
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	... 89 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.io.IOException: Directory [/lokasi/jira/work/Catalina/localhost/jiracontextpath] is readonly.
	at http.utils.multipartrequest.MultipartRequest.initParser(MultipartRequest.java:593)
	at http.utils.multipartrequest.MultipartRequest.<init>(MultipartRequest.java:488)
	at http.utils.multipartrequest.ServletMultipartRequest.<init>(ServletMultipartRequest.java:162)
	at webwork.multipart.PellMultiPartRequest.<init>(PellMultiPartRequest.java:81)
	at com.atlassian.jira.web.JiraMultipartRequestWrapper.<init>(JiraMultipartRequestWrapper.java:26)
  • Ask for ls -lah /lokasi/jira/work/Catalina/localhost/ and something similar to the following returned which show the user jira do not have full permission 

    jira@testserver:~$ ls -lah /lokasi/jira/work/Catalina/localhost/
    total 0
    drwxrwsr-x 4 jira jiraadmin 37 Jul 28 12:05 .
    drwxrwsr-x 3 jira jiraadmin 22 Jul 25 16:11 ..
    drwxrwsr-x 2 juser   jiraadmin  6 Jul 28 12:05 jiracontextpath

Cause

This is caused by the WORK directory of Tomcat is read-only by the user jira that runs JIRA application.  

Resolution

Ensure the user that is running JIRA have all the permission necessary.

 

Last modified on Nov 15, 2018

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