Problem

All of a sudden, users report inability to configure boards in JIRA Software projects.

Diagnosis

• While logged in as a JIRA System Administrator, you can see boards have the "Administrators" field blank;

• The following query show count greater than 0:

  SELECT COUNT("ID") FROM "AO_60DB71_RAPIDVIEW" WHERE "ID" NOT IN (SELECT "RAPID_VIEW_ID" FROM "AO_60DB71_BOARDADMINS");

Cause

So far, we have managed to identify two possible causes for this problem - see issues below, both are being actively investigated by our development team.

• JSWSERVER-14703 - Getting issue details... STATUS
• JRASERVER-62071 - Getting issue details... STATUS

Workaround

Working around this issue involves using the REST API to re-add users and groups as administrators in the boards. It requires a backup of the AO_60DB71_BOARDADMINS table exported at a healthy state.

Follow the below instructions to apply the workaround:

1. From the backed up table, create two new tables - one for users and another for groups:

   SELECT * INTO board_admins_users FROM "AO_60DB71_BOARDADMINS" ba WHERE ba."TYPE" = 'USER';

   SELECT * INTO board_admins_groups FROM "AO_60DB71_BOARDADMINS" ba WHERE ba."TYPE" = 'GROUP';

2. Run the below query to generate JSON output:

   SELECT 
       '{"id": ' || ba."RAPID_VIEW_ID" || ',' || ' "boardAdmins": ' || '{"userKeys": ' || json_agg(DISTINCT bu."KEY") || ', "groupKeys": ' || json_agg(DISTINCT bg."KEY") || '}}'
   FROM 
       "AO_60DB71_BOARDADMINS" ba
       LEFT JOIN board_admins_users bu ON ba."RAPID_VIEW_ID" = bu."RAPID_VIEW_ID"
       LEFT JOIN board_admins_groups bg ON ba."RAPID_VIEW_ID" = bg."RAPID_VIEW_ID"
   GROUP BY ba."RAPID_VIEW_ID";

   Save the output of the above query to a file;

3. Run the below script to send the updates to JIRA:

   while read in; do curl -s -k -D- -u admin:sphere -X PUT --data ${in} -H "Content-Type:application/json" http://jira.example.com/rest/greenhopper/1.0/rapidviewconfig/boardadmins
   done < boardadmins.json > changes.log

    Please replace:

   • admin:sphere with the pair of username + ':' + password of an user with JIRA System Administrator permission;
   • http://jira.example.com/ with the base URL of your JIRA instance;
   • boardadmins.json with the file you saved the output of query on step 1 to;

Resolution

At this point, we don't have a resolution for this problem. Please watch the bug reports mentioned under "Cause" for further updates on this.