Cannot remove users from project roles, users cannot see their projects

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Symptoms

Administrator of the instance is not able to remove users from project roles. Next to that, users cannot see their projects upon logging in.

The following appears in the atlassian-jira.log:

 
2012-10-16 15:56:27,899 http-8080-3 WARN anonymous 956x149634x1 ba6xq2 141.192.133.82,127.0.0.1 /rest/gadget/1.0/login [atlassian.crowd.directory.DelegatedAuthenticationDirectory] remote username [ XXXX ] casing differs from local username [ xxxx ]. User details will be kept updated, but the username cannot be updated

Diagnosis

Check the username of the problematic user in LDAP. It will be stored with mixed case or upper case. However, in JIRA the username will appear in all lowercase.

Cause

This is caused by a bug within JIRA as tracked in  JRA-29025 - Getting issue details... STATUS . As listed there it has been fixed in JIRA 6.0.

Resolution

Upgrading JIRA to the latest version will fix this bug. If this is not an option, the User Directory will need to be recreated to correct the username casing as per the tracked bug report JRA-29025 - Getting issue details... STATUS .
Last modified on Mar 30, 2016

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