Cannot search Jira issues that contain umlaut characters in link
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Umlaut contained in link with JQL component search not properly encoded
Steps to reproduce
- Disable new project navigation
- Open the Project summary page
- Click "Issues"
- Click on a component containing an umlaut in the section "Unresolved: By Component"
- The issues with that component are not found but an error message like Capture.PNG is displayed
Environment
Jira Data Center running behind a reverse proxy server.
Diagnosis
Check if the issue is resolved by by-passing the proxy server:
- Stop Jira.
Add an extra http connector to the file <jira-installation-folder>/conf/server.xml:
<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8081" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>- Start Jira
- Access Jira using IP:port, for example http://10.1.1.123:8081
- Verify if the issue still occurs
- If the issue still occurs, please raise a support ticket to Atlassian Support
Cause
Jira is running behind a reverse proxy server that is incorrectly configured.
Solution
Reach out to your reverse proxy server administrator to fix its configuration, as proxy servers fall outside of Atlassian Support scope.