Card creation hangs on GreenHopper boards

Still need help?

The Atlassian Community is here for you.

Ask the community


You are not able to create cards on the GreenHopper boards and the following appears in the atlassian-jira.log:

http-10511-4 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
    at java.util.AbstractList$
    at com.pyxis.greenhopper.jira.actions.CreateIssueAction.getHistoryIssueType(
    at com.pyxis.greenhopper.jira.actions.CreateIssueAction.getIssueType(
    at com.pyxis.greenhopper.jira.actions.CreateIssueAction.getSelectedBoard(
    at com.pyxis.greenhopper.jira.actions.CreateIssueAction.populateLabelFieldValues(

The symptoms can also include problems to access the data on the GreenHopper boards or with the issue creation functionality through JIRA interface.


This problem happens because the Issue Type Scheme associated with the projects affected do not contains any issue types configured. This could be result of a manual data manipulation, since JIRA will not allow Issue Types Schemes to do not have any issue type configured.


You might go to the affected project and then to the 'Issue Types' tab. You will notice that the associated Issue Type Scheme do not show any issue type on the list.


  1. Edit the Issue Type Scheme and include at least one issue type.

Last modified on Mar 30, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.