New Custom field descriptions are not visible on the Create Issue screen
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The custom field description is not updated after changing the description in the custom field and still shows the previous description.
Field configuration and the Custom field description
The Custom Field Description in the Field Configuration is overwriting the Custom Field Description from the Custom Fields configuration page.
Below are the steps to remove or update the previous description:
Go to Field Configuration and locate the configuration that is used by the affected issue type.
In this configuration, click configure and locate the affected custom field.
Once you have located the custom field, you should notice that it is still having the previous description.
Click Edit, and change or remove the description.
The previous description should now be removed and replaced with the new description.
Below is a feature request raised to make this more intuitive within JIRA. You can watch or vote on the request to be taken up for improvement:
- JRASERVER-40782 - Getting issue details... STATUS
- JRACLOUD-40782 - Getting issue details... STATUS