Scenario 1

Sometimes there is a need to set up the JIRA Home directory over a remote server. This KB addresses this configuration on a Windows Server environment. This same configuration does not apply to set up JIRA Home directory on a UNIX (or Linux) operational system.

Scenario 2

If you are seeing the following exception in JIRA log when trying to configure shared home directory for JIRA Data Center, please proceed to resolution 2:

JIRA has no permission to either create or write to subdirectory 'data' of jira.home 'x:\path\to\sharedhome'.

Resolution 1

1. Open the jira-application.properties file on a text editor (such as notepad);

2. Set the path for the home directory as the following example:

   jira.home = \\\\<your-servername>\\<your-share>\\<jira-home> 

   You may also set the same parameter on the config.bat script.
   Hence, you must have access and write permissions on the target Windows share.

Resolution 2

1. Open the cluster.properties file on a text editor.

2. Set the path for the home directory as the following example:

   jira.shared.home = \\\\133\\jira

    Must have access and write permissions on the target Windows share.