Connecting Microsoft Teams to Jira fails

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.



When entering the Jira server unique ID in Microsoft Teams, the following message appears: 

Please check if ... is valid Jira unique ID and Jira Server for Microsoft Teams app for your organization is installed. 


This may happen if the Jira unique ID is (or was previously) used for another integration between the Jira instance (or a copy of it in a lower environment). 


Re-installing the Microsoft Teams for Jira app will generate a brand-new server ID. It is recommended to remove the application link to MS Teams service and also clear out database content for MS Teams plugin when re-installing it. This will ensure that a new server ID is created in Jira for the MS Teams connection.

Last modified on Mar 10, 2022

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