Couldn't Create Service Management Project Due To An Unknown Error
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When trying to create a Service Management project, the error message shown:
On the log:
@4000000057a9752608ec7e14 2016-08-09 01:15:56,135 http-nio-3009-exec-55 ERROR sysadmin 75x13836x1 1n2t2cu 103.233.242.8 /rest/project-templates/1.0/templates [c.a.j.project.ProjectCreateRegistrarImpl.privacy-safe] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created
@4000000057a9752608ec89cc com.querydsl.core.QueryException: Caught PSQLException for delete from "public"."AO_54307E_GROUP" where "AO_54307E_GROUP"."VIEWPORT_ID" = ?
@4000000057a9752608ed7044 at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)
@4000000057a9752608ed7044 at com.querydsl.sql.Configuration.translate(Configuration.java:453)
@4000000057a9752608ed742c at com.querydsl.sql.dml.SQLDeleteClause.execute(SQLDeleteClause.java:209)
...
@4000000057a9752608f18ef4 Caused by: org.postgresql.util.PSQLException: ERROR: update or delete on table "AO_54307E_GROUP" violates foreign key constraint "fk_ao_54307e_grouptorequesttype_group_id" on table "AO_54307E_GROUPTOREQUESTTYPE"
@4000000057a9752608f192dc Detail: Key (ID)=(1) is still referenced from table "AO_54307E_GROUPTOREQUESTTYPE".
Cause
A customer portal with that project key was created before. A Jira Service Management project is deleted after deactivation of Jira Service Management will not delete the customer portal from the database. JSD-4147 - Getting issue details... STATUS
Diagnosis
Check the customer portal contains this project name with the following query:
select * from "AO_54307E_VIEWPORT" where "KEY" like '%project_name%';Workaround
It is not recommended to remove the existing customer portal from the database because the table is linked to other tables. If we removed the existing customer portal manually, it could cause inconsistency between the tables.
Use a different case order as it is case sensitive.
For example, 'desk' was used by existing customer portal, you could name your new SD project name as 'DESK' or 'Desk'.