Couldn't create sub-task error due to default assignee in Jira Cloud

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

On the Issue View screen after selecting Create Subtask, the user is presented an error:

"We couldn't create the subtask. The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."

Update the Project Lead and Default Assignee in project settings

As a Jira administrator:

  1. Navigate to Project Settings 
  2. On the Details tab, ensure that Project Lead and Default Assignee include valid entries

If the Default Assignee is not a valid assignable user, sub-tasks will not be able to be created.

In this case, update the project settings to either Unassigned or to a valid user and then Save. This should address the error and allow you to create sub-tasks as normal.


Last modified on Mar 25, 2025

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