Creating a Support Zip results in Error
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Trying to create a Support ZIP results in a red box simply saying 'Error'.
2012-06-13 12:16:26,858 http-7080-4 ERROR admin 736x122x1 13v7jq2 10.82.0.48 /plugins/servlet/stp/view/create-support-request/execute [support.tools.action.SupportToolsAction] Error creating or sending your support request: java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStoreWhen creating a Support ZIP, the file is created however the file structure is not correct.
2012-07-01 05:53:04,910 http-60506-5 ERROR admin 353x759x1 dvoe2v 10.199.238.194 /plugins/servlet/stp/view/support-zip/execute [tools.salext.bundle.ApplicationPropertiesInfoBundle] Can't generate properties file. java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
The following stack trace appears in the atlassian-jira.log for both errors:
java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore
at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.loadStore(AbstractSupportApplicationInfo.java:427)
at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.saveProperties(AbstractSupportApplicationInfo.java:397)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at $Proxy1334.saveProperties(Unknown Source)
at com.atlassian.support.tools.salext.mail.AbstractMailUtility.sendSupportRequestMail(AbstractMailUtility.java:30)
at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:167)
at com.atlassian.support.tools.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:244)
at com.atlassian.support.tools.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:95)
...Cause
This is a reported bug in the Support Tools Plugin for 3.0.5, 3.0.6 & 3.0.7 under STP-158.
Resolution
The bug has been fixed in version 3.0.8 of the Support Tools Plugin. Please upgrade to the latest version using the UPM.