Creating issues inline under a Sprint in a board places the newly created issue under the backlog rather than the sprint

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When creating an issue directly from a Sprint in the board backlog page, the issue gets directed and is shown in the backlog section rather than under the Sprint. 

Diagnosis

  • Verify that the issue is not specific to user, project, board, sprint
  • Go to the Field Configuration page and edit this. Here search for the Sprint Field. If you find 2 fields called Sprint, one locked and one unlocked, then you face the issue addressed here. 

Cause

Users created a custom field and named it Sprint. Due to this, the system (Locked) field is hidden from Project settings -> Fields for every project.

Resolution

  1. Go to Custom Fields page in the instance and look for the Sprint Field
  2. Edit the non-Locked "Sprint" field and rename it to "Sprint Duplicate"
  3. Go to Board and try to create an issue in the sprint. The issue should now be created under the Sprint rather than under the backlog. 



DescriptionCreating issues inline under a Sprint in a board places the newly created issue under the backlog rather than the sprint
ProductJira, Jira Software
Last modified on Nov 23, 2020

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