About the Health Check

More about this Health Check.

Understanding the Results 

Icon	Result	What this means
	The database collation '<collation>' and table collation '<collation>' are supported by JIRA. A limited number of circumstances could cause unexpected results.	The database is configured using a supported collation.
	The database collation '<collation>' and table collation '<collation>' are not supported by JIRA. A limited number of circumstances could cause unexpected results.	The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue.
	The database collation '<collation>' is unsupported by JIRA. The table collation '<collation>' is supported by JIRA. A limited number of circumstances could cause unexpected results.	The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue.
	The table collation '<collation>' is unsupported by JIRA. The database collation '<collation>' is supported by JIRA.  A limited number of circumstances could cause unexpected results.	The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue.

Resolution 

To fix this, the database collation needs to be corrected. The best and recommended way to achieve this is:

1. Create a new database with the required collation as per the appropriate documentation in Connecting the Jira application to a Database.
2. Follow our Switching Databases documentation to migrate JIRA from the old databases (with the incorrect collation) to the new one, with the correct collation.

Supported Collations in PostgreSQL Database

SELECT DISTINCT COALESCE(collation_name, 'DEFAULT') collation_name 
FROM   information_schema.columns 
WHERE  table_schema = Current_schema();

SELECT datcollate 
FROM   pg_database 
WHERE  datname = Current_database(); 

We should also check for Postgres Search Path.  There are know cases where the path contains multiple schemas such that the first one on the list is not the Jira schema.  For example:

jira=> show search_path ;
  search_path
────────────────
 public, jiradb
(1 row)

The above has two schemas on the path, with 'public' being the first one followed by 'jiradb' (the one used by Jira).  The table collations query uses 'Current_schema()', which will return the first schema on the path, which is 'public'.  If schema 'public' has no tables, then the query will return zero rows.  If 'public' has tables, the query will return a collation, but it won't be the correct one either.  So, we recommend setting the Search Path to include only the Jira schema.