Database Collation health check fails with PostgreSQL in Jira server
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
About the Health Check
More about this Health Check.
Understanding the Results
Icon | Result | What this means |
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The database collation '<collation>' and table collation '<collation>' are supported by JIRA. A limited number of circumstances could cause unexpected results. | The database is configured using a supported collation. | |
The database collation '<collation>' and table collation '<collation>' are not supported by JIRA. A limited number of circumstances could cause unexpected results. | The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue. | |
The database collation '<collation>' is unsupported by JIRA. The table collation '<collation>' is supported by JIRA. A limited number of circumstances could cause unexpected results. | The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue. | |
The table collation '<collation>' is unsupported by JIRA. The database collation '<collation>' is supported by JIRA. A limited number of circumstances could cause unexpected results. | The JIRA instance is using an unsupported configuration. See the Resolution section for steps on how to resolve this issue. |
Resolution
To fix this, the database collation needs to be corrected. The best and recommended way to achieve this is:
- Create a new database with the required collation as per the appropriate documentation in Connecting JIRA to a Database.
- Follow our Switching Databases to migrate JIRA from the old databases (with the incorrect collation) to the new one, with the correct collation.
Supported Collations in PostgreSQL Database
Collation(s) | How to Verify Table Collations | How to Verify Database Collations |
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If a table collation is not set, 'DEFAULT' will be returned by this SQL, which the Health Check will accept. |
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