Display full header for Jira-sourced emails in external clients

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Purpose

The purpose of this article is to provide the steps to generate email's full header in some of the popular email clients such as Gmail, Yahoo, Outlook, etc.

  • An example of email header in Gmail:

This might be required in order to troubleshoot incoming and outgoing mail related issues when troubleshooting with our support team.

Solution

Gmail (Gmail)

  1. From a browser, open Gmail.
  2. Open the email you want to check the headers for.
  3. Next to ReplyReply, click the Down arrowDown Arrow.
  4. Click Show original.

The headers will show in a new window, including fields like authentication results. To get the full message header, copy everything below "Download original."

Gmail (Inbox)

  1. From a browser, open Inbox.
  2. Open the email you want to see the headers for.
  3. Inside the message, click More More and then Show original.

The headers will show in a new window.

AOL

  1. Log in to your AOL account.
  2. Open the email you want to see the headers for.
  3. In the "Action" menu, select View Message Source.

The headers will show in a new window.

Excite Webmail

  1. Log in to your Excite account.
  2. Open the email you want to see the headers for.
  3. Click View Full Headers.

The headers will show in a new window.

Hotmail

  1. Log in to your Hotmail account.
  2. Click Inbox.
  3. Right-click the email you want to see the headers for.
  4. Click View Message Source.

The headers will show in a new window.

Yahoo! Mail

  1. Log in to your Yahoo! Mail account.
  2. Select the email you want to see the headers for.
  3. Click More and then View Raw Message.

The headers will show in a new window.

Apple Mail

  1. Open Apple Mail.
  2. Open the email you want to see the headers for.
  3. Click View and then Message and then All Headers.

The headers will show in the window below your inbox.

Mozilla

  1. Open Mozilla.
  2. Open the email you want to see the headers for.
  3. Click View and then  Message Source. 

The headers will show in a new window.

Opera

  1. Open Opera.
  2. Click the email you want to see the headers for so it shows in the window below your inbox.
  3. Right click the body of the email.
  4. Click View All Headers and Message.

The headers will show in the window below.

Outlook

  1. Open Outlook.
  2. Open the email you want to see the headers for.
  3. Click File and then Properties.

The headers will show in the "Internet headers" box.

Outlook Express

  1. Open Outlook Express.
  2. Right click the email you want to see the headers for.
  3. Click Properties.
  4. Click the Details tab.

The headers will show in the box that pops up.


  • If the email client is not being listed in this article please refer to the email client's documentations for the instructions on how to generate an email header.
  • Some of the information might not be up to date, we will review this article time to time and update the information to ensure the accuracy.
DescriptionThe purpose of this article is to provide the steps to generate email's full header in some of the popular email clients such as Gmail, Yahoo, Outlook, etc.
ProductJira
PlatformServer
Last modified on Sep 25, 2019

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