Editing LDAP user's attributes in Jira fails with a "NumberFormatException: null" error

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.


When attempting to edit a user attribute in an external LDAP directory from Jira, the following NumberFormatException: null messages are generated.

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Log's referral number: <referral number>

Referer URL: https://the-url.com/secure/admin/user/UserBrowser.jspa

java.lang.NumberFormatException: null
java.lang.NumberFormatException: null

In the atlassian-jira.log:

2022-08-11 08:26:00,990-0600 http-nio-8080-exec-6 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.NumberFormatException: null] with root cause
java.lang.NumberFormatException: null
	at java.lang.Long.parseLong(Long.java:552)
	at java.lang.Long.parseLong(Long.java:631)
	at com.atlassian.crowd.directory.ldap.mapper.attribute.UserAccountControlUtil.enabledUser(UserAccountControlUtil.java:22)
	at com.atlassian.crowd.directory.MicrosoftActiveDirectory.getUserModificationItems(MicrosoftActiveDirectory.java:878)
	at com.atlassian.crowd.directory.SpringLDAPConnector.updateUser(SpringLDAPConnector.java:920)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:543)
	at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:387)
	at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUser(ApplicationServiceGeneric.java:582)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:274)
	at com.atlassian.jira.user.util.DefaultUserManager.updateUser(DefaultUserManager.java:405)
	at com.atlassian.jira.bc.user.DefaultUserService.updateUser(DefaultUserService.java:455)
	at com.atlassian.jira.web.action.admin.user.EditUser.doExecute(EditUser.java:134)




  • Verify the error on-screen and atlassian-jira.log match the above errors.
  • The user belongs to an LDAP Directory with Read Only permissions settings. (Details on LDAP Permissions settings can be found in Connecting to an LDAP Directory)


The LDAP directory permissions are set to Read-Only, and do not allow for modifications of user attributes locally in Jira


Workaround 1

Update your user attributes from within your LDAP environment, instead of your Jira instance.

Workaround 2

Change your LDAP directory permissions within Jira to Read/Write to allow changes to your users in your Jira instance to be applied to the LDAP environment

Last modified on Sep 7, 2022

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