Summary

When configuring email integration in OpsGenie following "Integrate your email with OpsGenie" if the incoming email uses any encoding other than UTF-16 or sends charset with any format other than UTF-16 body is added to the description field of the alert as Chinese characters:

Cause

If the encoding process which is done at the email client's end before sending emails to OpsGenie integration uses any encoding other than UTF-16 or sends charset with any format other than UTF-16 it causes the decoding process to fail in OpsGenie.

Solution

Use the below settings on the email client's side:

1. Encode incoming emails with UTF-16. Or,
2. Send charset in UTF-16LE format.