Error in User Profile's activity stream

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The Activity Stream on the user profile does not load but instead throw an error :

An error occurred while trying to retrieve recent activity

 

The following appears in the atlassian-jira.log

2016-04-27 11:34:45,815 http-nio-8080-exec-42 ERROR zaitsev 694x3050491x2 ivkfqs 185.36.63.205,0:0:0:0:0:0:0:1 /plugins/servlet/streams [c.a.s.internal.servlet.StreamsActivityServlet] Error getting activity
java.lang.NullPointerException
	at com.atlassian.streams.api.common.Either$2.apply(Either.java:176)
	at com.atlassian.streams.api.common.Either$2.apply(Either.java:173)
	at com.google.common.collect.Iterators$7.computeNext(Iterators.java:652)
	at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
	at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
	at com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:43)
	at com.atlassian.streams.internal.StreamsCompletionService.registerFailures(StreamsCompletionService.java:152)
	at com.atlassian.streams.internal.StreamsCompletionService.execute(StreamsCompletionService.java:145)
	at com.atlassian.streams.internal.FeedBuilder.getFeed(FeedBuilder.java:69)
	at com.atlassian.streams.internal.servlet.StreamsActivityServlet.doGet(StreamsActivityServlet.java:71)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	... 17 filtered
	at com.xpandit.raven.servlet.RequestIdFilter.doFilter(Unknown Source)
	... 176 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

Diagnosis

Environment

  • Reported on JIRA 7.0.10

Diagnostic Steps

  • Issue seems to happen after linking JIRA with another application using the application link 
  • The error only appears on the User Profile's dasboard but not the System Dashboard 
  • The error does not appear when the application is removed

Cause

  • From the investigation done, it seems like the application links is either not configured correctly or corrupted. 
  • There is also a bug ticket raised here which has been closed as it is not reproducible  JRA-42885 - Getting issue details... STATUS

Resolution

  • Recreate the application links and ensure the following on both JIRA and the other application :

    1. Only OAuth is used for incoming and outgoing authentication.
    2. Ensure that Trusted and Basic is disabled
    3. Ensure that 2-legged Oauth is enabled for incoming and outgoing authentication

 

Last modified on Apr 28, 2016

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