Error when deleting Assets status: We couldn’t delete your status type
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Scenario
You may face the following error message when trying to delete an Assets status:
Cause
There are three possible root causes triggering the error message, refer to the following examples:
1 - The status is listed as an available option within one of your object type Status type attributes:
2 - There is an existing object with a Status type attribute referencing the specific status:
In both scenarios above you should see the following error message on the browser's developer tools network tab:
3 - You are running into the following known bug:
- JSDCLOUD-12665 - Getting issue details... STATUS
Solution
In order to successfully delete the status, you should either:
1 - Update the object type's Status type attribute by removing the specific status as a selectable option on it.
2 - Edit the object referencing this status and remove it from its attributes.
3 - In case you are facing the above bug behavior, you may use the workaround described in the bug ticket itself, as follows:
- The only way to delete these statuses at the moment is to add a Type value to every existing status-type attribute on your Assets schemas
In case you have huge schemas or a high number of objects and you are unable to locate the attribute or object affecting the status deletion, please reach out Atlassian Support.