External mail address not adding "Created via e-mail received from" in the Issue Description
When you create an issue through mail that is coming from an address that does not belong to a JIRA user, the mail handlers should add the following in the end of the Issue Description:
[Created via e-mail received from: firstname.lastname@example.org]
However, this is not working and the mails are just being created and the Default Reporter is set as Reporter.
This is being caused by a known bug - JRA-32750Getting issue details... STATUS that is caused by having an username with mixed characters in the Default Reporter field.
- Rename or change the username to a different one.
- Edit the Mail Handler and modify the Default Reporter.
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