External mail address not adding "Created via e-mail received from" in the Issue Description

Still need help?

The Atlassian Community is here for you.

Ask the community



When you create an issue through mail that is coming from an address that does not belong to a JIRA user, the mail handlers should add the following in the end of the Issue Description:

[Created via e-mail received from: name@domain.com]

However, this is not working and the mails are just being created and the Default Reporter is set as Reporter.


This is being caused by a known bug  JRA-32750 - Getting issue details... STATUS  that is caused by having an username with mixed characters in the Default Reporter field.


  • Rename or change the username to a different one.
  • Edit the Mail Handler and modify the Default Reporter. 
Last modified on Apr 7, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.