Clear the resolution field when an issue is reopened in Jira

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Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Purpose

In the default Jira workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.

Environment

This KB article applies to Jira Cloud, Server, and Data Center.

Solution

The Resolution field is typically cleared by setting a post-function in the workflow transition you'd like to have this occur.

  • While editing a workflow transition, choose to Add a post function
  • The function to use is Update Issue Field.

  • The field to use is Resolution.
  • The value to choose is None.


DescriptionIn the default JIRA workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.
ProductJira
PlatformServer
Last modified on Aug 2, 2023

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