Clear the resolution field when an issue is reopened in Jira
Platform Notice: Cloud, Server, and Data Center - This article applies equally to all platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Purpose
In the default Jira workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.
Environment
This KB article applies to Jira Cloud, Server, and Data Center.
Solution
The Resolution field is typically cleared by setting a post-function in the workflow transition you'd like to have this occur.
- While editing a workflow transition, choose to Add a post function
- The function to use is Update Issue Field.
- The field to use is Resolution.
- The value to choose is None.