How to Configure the Correct Cyrillic Character Encoding in JIRA HTML Template for Notification Scheme

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When including Cyrillic symbols after </style> tag in WEB-INF\classes\templates\email\html\includes\header.vm and save the file in UTF-8, you still received email notification with garbled symbols instead of correctly encoded Cyrillic characters.


  1. Fill in the Cyrillic characters into Mixed input field in this website: and click on Convert
  2. Copy the converted results of Hexadecimal NCRs or Decimal NCRs and paste it after </style> tag
  3. Save header.vm
  4. Restart JIRA













Last modified on Feb 26, 2016

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