How to make a column clickable in Jira queues

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

 

Summary 

When you open a Jira project and go to its queues, you'll see that both columns Key and Summary are clickable links. Clicking on those shows you the related information.

Similarly, you can make customer information like Organization clickable so that Jira Admins can easily access Jira issues related to that specific organization. You can find a detailed example of how to do this in the Workaround section.

Environment

Jira Service Management Cloud

WorkAround

There is an open Feature Request to add the capability of creating hyperlinks in Jira queues. Check What are queues? to know all about queues.

JSDCLOUD-12944 - Getting issue details... STATUS

In this strategy, we make use of the Label Type Custom Field to copy the names of the organizations that the customers belong to. Clicking on it in the JSM Queue will redirect to a JQL Filter.


Create a Label Type Custom Field
  1. Select > Issues.

  2. Under FIELDS, select Custom fields.

  3. Click Create Custom field. Make sure to select All to view the available field options.

  4. Select the Label field and click Next. See a list and descriptions for the available custom field types in company-managed projects.

  5. Add the details for your field.

    (info) Ensure to add this field to the Create Issue and View Issue Screens of the concerned project

Create and Users to Organization

To add an organization to a service project:

  1. From your service project, go to Customers.
  2. Select Add organizations.
  3. Add a new or existing organization by entering its name and selecting it in the dropdown.
  4. Press Add.

To add customers to an organization:

  1. From your service project, go to Customers.

  2. Select an organization from the list by clicking its name.

  3. Select Add customers.

  4. Enter the customer’s email. Separate customer emails by commas to add more than one at a time.

  5. Select Add.

Jira Automation to copy organization name to custom field
  • Go to Project Settings > Automation > Create Rule
  • Configure an Automated Trigger or a Manual Trigger as stated in Jira automation triggers documentation. For this example, we will use the Issue created Trigger.
  • If Condition : Orgnization Name is NOT Empty
  • Then Edit Issue Fields action: Select the newly created Label type custom field and set it using the smart value {{issue.Organizations.name}}

    A Sample Automation Rule


Add the Custom Field to the Queue
  1. From your service project, go to Queues.

  2. Select the queue you want to edit.

  3. On top-right of your page, select > Edit queue.

  4. In the Column section search for the newly created custom field and Add it to the Columns
  5. Click on Save 

    A Sample view of Custom Label HyperLink in Queues



    (plus) Upon clicking the hyperlink, the page will be redirect to a JQL Filer showing all Jira issues associated to the Organization 

(lightbulb)Expand each section to see the detailed steps in those.

Last modified on Sep 28, 2023

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