How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Starting Jira Service Management 5.9.0, customers are able to share requests with groups. Due to this new feature, an option to view all requests shared with a group will be available on the portal under the Requests menu:
You can read more about the new feature in the Jira Service Management 5.9.x release notes and also in this documentation.
This article provides a solution to prevent groups from being shown under the Requests menu on the customer portal.
Environment
Jira Service Management 5.9+.
Solution
Navigate to <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa and add the dark feature "sd.display.user.project.groups.on.portal.disabled".
After adding this dark feature, groups will not be shown under the Requests menu:
For more details on how to add dark features, please check the KB here.