How to send a Test Email in Jira Data Center

Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Environment

Jira Server / Data Center 7.0.0 and any higher version

Sending a Test Email from Jira

  1. Go to Administration > System > Mail and choose the Outgoing Mail tab in the left side of the page.
  2. Click the 'Send a Test Email' link in the Operations column.
  3. For debugging it might be helpful to check the 'SMTP Logging'.
  4. Hit Send button.
  • The e-mail protocol details can be found in the Mail log section at the bottom of page.
  • The test e-mail will not use the JIRA notification e-mail templates, and hence, the e-mail format will be different (e.g. the sender name will not be displayed).

    Your test message has been sent successfully to dummy@gmail.com.
    DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
    DEBUG SMTP: useEhlo true, useAuth true
    DEBUG SMTP: useEhlo true, useAuth true
    DEBUG SMTP: trying to connect to host "smtpcorp.com", port 2525, isSSL false
    220 smtpcorp.com ESMTP Exim 4.72 Tue, 08 Jan 2013 22:52:02 +0000
    DEBUG SMTP: connected to host "smtpcorp.com", port: 2525
    EHLO cptkirk.staff.sf.atlassian.com
    250-smtpcorp.com Hello dummy.staff.sf.atlassian.com [12.250.157.102]
    250-SIZE 52428800
    250-PIPELINING
    250-AUTH CRAM-MD5 PLAIN LOGIN
    250-STARTTLS
    250 HELP
    DEBUG SMTP: Found extension "SIZE", arg "52428800"
    DEBUG SMTP: Found extension "PIPELINING", arg ""
    DEBUG SMTP: Found extension "AUTH", arg "CRAM-MD5 PLAIN LOGIN"
    DEBUG SMTP: Found extension "STARTTLS", arg ""
    DEBUG SMTP: Found extension "HELP", arg ""
    DEBUG SMTP: Attempt to authenticate
    DEBUG SMTP: check mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM 
    DEBUG SMTP: AUTH LOGIN command trace suppressed
    DEBUG SMTP: AUTH LOGIN succeeded
    DEBUG SMTP: use8bit false
    MAIL FROM:<pkirkeby@atlassian.com>
    250 OK
    RCPT TO:<dummy@gmail.com>
    250 Accepted <dummy@gmail.com>
    DEBUG SMTP: Verified Addresses
    DEBUG SMTP: dummy@gmail.com
    DATA
    354 Enter message, ending with "." on a line by itself
    Date: Tue, 8 Jan 2013 14:52:02 -0800 (PST)
    From: dummy@atlassian.com
    To: dummy@gmail.com
    Message-ID: <770853660.0.1357685523851.JavaMail.pkirkeby@cptkirk.staff.sf.atlassian.com>
    Subject: [JIRA] Test Message From JIRA
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8
    Content-Transfer-Encoding: 7bit
    Precedence: bulk
    Auto-Submitted: auto-generated
    X-JIRA-FingerPrint: d3e4b43258f9137d7e88df0cbc184ad1
    This is a test message from JIRA. 
    Server: SMTP2GO
    SMTP Port: 2525
    Description: 
    From: dummy@atlassian.com
    Host User Name: dummy.smtp
    .
    250 OK id=1Tsi1b-0007RI-QH
    QUIT
    221 smtpcorp.com closing connection
    


    (info) To send a test email from Jira, you have to setup outgoing mail server in Jira as per this page: Configuring JIRA's SMTP Mail Server


Last modified on Mar 5, 2025

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