HowTo: Reopen an issue when a User comments

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This Knowledge Base article is written specifically for the Atlassian Server platform. It's not applicable to Atlassian Cloud customers.

This procedure will enable your JIRA server to automatically detect when users comment on an issue, and reopen that issue.

1. Install JIRA Toolkit Plugin

The JIRA Toolkit Plugin offers a special AutoTransition Listener that can detect changed issues and transition them to a new status in the workflow. Install this at Administration > Plugins > Install Plugins

2. Create a new listener

Go to the Listener section in the Administration Area.
Add a listener of class:
com.atlassian.jira.toolkit.listener.AutoTransitionListener

3. Configure your new Listener

Instructions to configure the listener, as well as a comprehensive listing of options, can be found at its documentation.

Did it work? 
Test this operation by triggering the event that is defined for the listener and monitoring the issue's status.

 

Last modified on Oct 16, 2017

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