Images not showing in JIRA email notifications

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Images are not showing in JIRA email notifications. See screenshot for example:


This could be caused by a session token of JIRA that is not available to the email client, causing the referenced image URL to not be downloaded with the message.

There is a bug ticket filed for tracking the progress of this issue here:  JRA-41675 - Getting issue details... STATUS


  1. View the email message source
  2. Find a img tag in the source similar to http://base.url/secure/useravatar?ownerId=username&avatarId=10200
  3. Paste this URL into a browser and see if you are able to view the image

  4. If you are asked to authenticate in JIRA, there may be a missing session token causing the missing images in the email notification.
  5. Please try logging into JIRA and see if the remediates the issue

Last modified on Mar 21, 2016

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