Images not showing in JIRA email notifications

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Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

Images are not showing in JIRA email notifications. See screenshot for example:

Cause

This could be caused by a session token of JIRA that is not available to the email client, causing the referenced image URL to not be downloaded with the message.

There is a bug ticket filed for tracking the progress of this issue here: JRASERVER-41675 - Wiki markup embedded images are not shown in email notifications

Resolution

  1. View the email message source
  2. Find a img tag in the source similar to http://base.url/secure/useravatar?ownerId=username&avatarId=10200
  3. Paste this URL into a browser and see if you are able to view the image

  4. If you are asked to authenticate in JIRA, there may be a missing session token causing the missing images in the email notification.
  5. Please try logging into JIRA and see if the remediates the issue

Last modified on Jan 30, 2025

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