IMAP mail fails with FolderClosedException in logs in Jira server

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Symptoms

The following stack trace appears in the atlassian-jira-incoming-mail.log:

2013-07-12 09:52:50,478 ERROR [xxx] QuartzScheduler_Worker-3 ServiceRunner xxxx[xxxxx]: Exception: null
javax.mail.FolderClosedException
	at com.sun.mail.imap.IMAPMessage.getProtocol(IMAPMessage.java:145)
	at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:743)
	at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:257)
	at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
	at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)
	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
	at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

or

2013-07-12 13:24:28,875 INFO [xxxx] QuartzScheduler_Worker-3 ServiceRunner xxxx[xxxxx]: Cannot handle message as the recipient(s) (xxx) do not match the catch email xxx

Cause

The problem can be caused by the following circumstances:

  • In mail server having a limit of emails to be sent by each person daily and the quota was being exceeded.
  • JIRA is trying to scan/read but has too many emails which takes a considerable amount of time.
  • There are limits set by the mail server that only certain amount of mails can be read by JIRA on a particular time
  • There is corrupted mail blocking JIRA from continuing to scan/read other emails
  • If catch email address is an alias email (such as Gmail).

Please see these bug tickets:
  JRA-29228 - Getting issue details... STATUS

JSDSERVER-6099 - Getting issue details... STATUS

Resolution

Identify and remove the mail conditions such as:

  • Remove the mails to archive or move them to a different folder/mailbox from the one that JIRA is trying to scan through.
  • Increase the timed out value by referring to the resolution in this KB article
  • If alias email, please try to test on other mailbox and see whether it works or not (for Gmail).

Last modified on Apr 13, 2021

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