"Import Issues from CSV" option is missing from Issues menu in Jira
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The direct option to open the Bulk Create Setup page is missing from Jira's top navigation. Issues -> Import Issues from CSV is missing.
Update jira.bulk.create.max.issues.per.import
- Go to Jira Administration → General configuration → Advanced Settings
- Check value for jira.bulk.create.max.issues.per.import key
- If this value is set to zero (0), bulk import will be disabled
- Set this key to your desired number
- 250 is the default value included with Jira
Refresh the page and click on Issues to see the missing option of "Import Issues from CSV" is available now. No need to restart Jira!
Important notes
- The below permissions are required to create issues in bulk using a comma-separated value (CSV) file
- Create Issue project permission
- Bulk Change global permission for the relevant projects
Reference - Creating issues using the CSV importer
- The Jira Importers plugin must be updated and all required modules are enabled
- Jira Administration → Add-ons → Manage apps → Apply Filter All apps → System apps → Jira-importers-plugin
- Reference - Importing data from CSV
- The external system import option can also accept CSV file import as an alternative method
- Go to Jira Administration → System → IMPORT AND EXPORT → External System Import → CSV