Incoming mail behavior with required fields
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
There are two incoming mail jobs in out of the box Jira:
Each mechanism works differently specially when there are required fields (check Specifying field behavior):
For Jira's mail handler (Admin > System > Incoming Mail), independent on required fields on specified in field behavior and screens, the e-mails (although not providing all fields, including required) are processed and create issues without the required fields.
For Jira Service Management (Project Settings > Email requests), emails are only processed if all fields different than Summary and Description are optional. As the image:
