Incorrect links on JIRA mail messages when using JangoMail as relay server

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The links on the JIRA mail messages may point to an invalid URL instead of a JIRA link (such as 


When enabling the Outgoing Mail logs on Administration -> Troubleshooting and Support -> Logging & Profilling, you'll see the content of the mail message being created with valid links on atlassian-jira-outgoing-mail.log. However, the same links will be modified when the message is delivered into your mail client.


Since the mail message is being generated correctly in JIRA, this is a misconfiguration on JangoMail. It has a feature called Click Tracking which is enabled by default, and it does modify the JIRA links into the mail content. 


  • In JangoMail, click in Settings -> expand the Tracking session -> General Option.
  • Unmark all the checkboxes on it:
    • Activate Open Tracking;
    • Activate Click Tracking;
    • Exclude Text.

(info) In case of any doubt in performing the steps above, please contact the JangoMail support.

Last modified on Feb 26, 2016

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