Internal server error when opening Sprint Report
Symptoms
Users are unable to access the Sprint reports on Rapid Board and the following appear in the log files:
com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
java.lang.NullPointerException
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource$1.call(SprintsResource.java:75)
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource$1.call(SprintsResource.java:56)
at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:48)
at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:48)
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource.getAllSprintsForRapidView(SprintsResource.java:55)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
Cause
This error is caused by invalid or corrupted indexes on JIRA. It is necessary to re-build them to fix this problem.
Resolution
- Shutdown your JIRA instance.
Delete the content of the following folder:
This is a temporary directory and will be recreated upon JIRA restart.$JIRA_HOME/caches/indexes- Restart your JIRA instance.
- Run the Re-index (Administration -> System -> Indexing). Please note that your instance will be unavailable while the re-index runs.
Last modified on Mar 30, 2016
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