Internal server error when opening Sprint Report

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Users are unable to access the Sprint reports on Rapid Board and the following appear in the log files:

com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource$
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource$
at com.atlassian.greenhopper.web.util.RestCall.response(
at com.atlassian.greenhopper.web.AbstractResource.response(
at com.atlassian.greenhopper.web.rapid.sprint.SprintsResource.getAllSprintsForRapidView(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(


This error is caused by invalid or corrupted indexes on JIRA. It is necessary to re-build them to fix this problem.


  1. Shutdown your JIRA instance.
  2. Delete the content of the following folder:
    (info) This is a temporary directory and will be recreated upon JIRA restart.

  3. Restart your JIRA instance.
  4. Run the Re-index (Administration -> System -> Indexing). Please note that your instance will be unavailable while the re-index runs.

Last modified on Mar 30, 2016

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