Issue links fail to display with Page Failed to Load error in Jira server

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

Symptoms

On a given issue, the Issue Links section show "Page Failed to Load" for links to Confluence.

The following appears in the atlassian-jira.log:

First stack trace

2014-11-08 22:42:58,490 http-bio-8080-exec-850 ERROR superman 1362x118732x1 5w5742 x.x.x.x,0:0:0:0:0:0:0:1 /rest/viewIssue/1/remoteIssueLink/render/10230
 [viewissue.issuelink.rest.RemoteIssueLinkResource] Error occurred while generating final HTML for remote issue link: java.lang.RuntimeException:
 java.io.IOException: Failed to load Confluence Page from remote server Caused by: java.io.IOException: Failed to load Confluence Page from remote server Caused by:
 com.atlassian.sal.api.net.ResponseException: Confluence remote API is disabled

or

Second stack trace

2014-10-28 14:03:56,368 ajp-bio-8042-exec-11 ERROR batman 843x1796x1 1kn3f8r x.x.x.x /rest/viewIssue/1/remoteIssueLink/render/10502 
[viewissue.issuelink.rest.RemoteIssueLinkResource] Error occurred while generating final HTML for remote issue link: java.lang.RuntimeException: 
java.io.IOException: Failed to load Confluence Page from remote server Caused by: java.io.IOException: Failed to load Confluence Page from remote server 
Caused by: com.atlassian.sal.api.net.ResponseException: Status Code: 200, Status Text: OK, Errors: {}, Error Messages: [java.lang.Exception: RPC handler object
"confluence2" not found and no default handler registered]

Cause

The JIRA Remote API plugin fails to connect to Confluence using the XML-RPC  and throws an exception.

Resolution

First stack trace: Enable the remote API in Confluence as per this KB article: Enabling the Remote API. There is an open ticket asking JIRA to switch to REST instead of XML-RPC for page retrieval:  JRA-61128 - Getting issue details... STATUS

Second stack trace: Enable the Confluence Remote API system plugin via Manage Add-ons > System.

Description

This page covers the resolution of the following issue: On a given issue, the Issue Links section show "Page Failed to Load" for links to Confluence.

ProductJira
Last modified on Sep 25, 2019

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