Issue Transitions Performed by Unrelated User
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Issues are automatically transitioned to different statuses by a single user (by default the Project Lead). These transitions are not specifically performed by that certain user.
Example
Cause
The default Automation rules setup with a Jira Service Management project will execute certain events (Transition on comment) by the Project Lead.
This can be changed to any user that is apart of the project.
Solution
- Navigate to Project → Project Settings.
- Select the Automation tab on the left sidebar.
- Click on Change default event user and select the new user.
All future events will be performed as this newly selected user.