Issue Transitions Performed by Unrelated User
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Issues are automatically transitioned to different statuses by a single user (by default the Project Lead). These transitions are not specifically performed by that certain user.
Example
Cause
The default Automation rules setup with a Jira Service Management project will execute certain events (Transition on comment) by the Project Lead.
This can be changed to any user that is apart of the project.
Solution
- Navigate to Project → Project Settings.
- Select the Automation tab on the left sidebar.
- Click on Change default event user and select the new user.
All future events will be performed as this newly selected user.