Javascript Error when accessing Issues link in Project Navigation after Upgrade
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
A broken page (see attachments) after upgrade to JIRA 6.4.9 and even at 6.4.11. The issue is observed with all browsers.
In Chrome the browser JS console displays the following error:
====
Uncaught TypeError: Cannot read property 'getActiveIssueId' of undefinedJIRA.Issue.getIssueId @ com.atlassian.jira.jira-projects-issue-navigator:application.js?locale=en-NZ:24AddCommentButtons @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1884(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1884(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:6165j.extend.each @ batch.js?locale=en-NZ:34dispatchIssueTabLoadedEvent @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:6165(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:6165d.event.dispatch @ batch.js?locale=en-NZ:84d.event.add.g.handle.i @ batch.js?locale=en-NZ:76d.event.trigger @ batch.js?locale=en-NZ:81(anonymous function) @ batch.js?locale=en-NZ:97j.extend.each @ batch.js?locale=en-NZ:34j.fn.j.each @ batch.js?locale=en-NZ:27d.fn.extend.trigger @ batch.js?locale=en-NZ:97exports.trigger @ batch.js?locale=en-NZ:461(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:8978(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:15232b @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1539z.Events.trigger @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1539f.triggerMethod.h @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548a.extend.show @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548JIRA.ProjectConfig.VirtualRegion.JIRA.ProjectConfig.Region.extend.show @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:15234JIRA.ProjectConfig.IssueTypes.Navigation.Controller.b.Controller.extend.show @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:17251JIRA.ProjectConfig.Default.Controller.b.Controller.extend.initialize @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:17306f.Controller @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548Q @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1539(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:17304(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548d.Callbacks.j @ batch.js?locale=en-NZ:40d.Callbacks.o.fireWith @ batch.js?locale=en-NZ:42d.Callbacks.o.fire @ batch.js?locale=en-NZ:42a.extend.run @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548a.extend.start @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548d.Callbacks.j @ batch.js?locale=en-NZ:40d.Callbacks.o.fireWith @ batch.js?locale=en-NZ:42d.Callbacks.o.fire @ batch.js?locale=en-NZ:42a.extend.run @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548a.extend.start @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:1548(anonymous function) @ batch.js?agile_global_admin_condition=true&jag=true&jag_disabled_marketing=true&jaguser=true&isAdmi…:17361d.Callbacks.j @ batch.js?locale=en-NZ:40d.Callbacks.o.fireWith @ batch.js?locale=en-NZ:42j.extend.ready @ batch.js?locale=en-NZ:30l.addEventListener.P @ batch.js?locale=en-NZ:39
===Cause
Third-party plugin causing this problem; JIRA Threaded Comments.
Resolution
Disable the plugin at Manage Add-ons page