JIRA Calendar Javascript Errors on Issue Edit
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
- While opening a JIRA issue for editing the following javascript errors may appear in the Javascript console of the browser.
- The date-time and user picker functions do not appear.
The following appears in the atlassian-jira.log:
Uncaught TypeError: Cannot call method 'split' of undefined batch.js:1 3.5.5 batch.js:3 Uncaught ReferenceError: Calendar is not defined /s/en_AU-v9ucjz/734/74/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js:1 JETI javascript loaded batch.js:
Cause
This is caused by an incompatible plugin, JIRA Suite Utilities with the current version of JIRA. The latest version of this plugin, 1.3.1, is not compatible with the earlier JIRA versions (such as 5.0.7).
Resolution
- Refer the compatibility matrix of the plugin in the version section on the Atlassian Marketplace.
- Shutdown JIRA.
- Remove the incompatible version from the
$JIRA_HOME/plugins/installed_pluginsdirectory and replace it with the compatible version. Restart JIRA.
Universal Plugin Manager
Always use the Universal Plugin Manager so that the correct, compatible versions for the plugins are installed.