JIRA Calendar Javascript Errors on Issue Edit

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Symptoms

  1. While opening a JIRA issue for editing the following javascript errors may appear in the Javascript console of the browser.
  2. The date-time and user picker functions do not appear.

The following appears in the atlassian-jira.log:

Uncaught TypeError: Cannot call method 'split' of undefined batch.js:1 3.5.5 batch.js:3 Uncaught ReferenceError: Calendar is not defined /s/en_AU-v9ucjz/734/74/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js:1 JETI javascript loaded batch.js:

Cause

This is caused by an incompatible plugin, JIRA Suite Utilities with the current version of JIRA. The latest version of this plugin, 1.3.1, is not compatible with the earlier JIRA versions (such as 5.0.7).

Resolution

  1. Refer the compatibility matrix of the plugin in the version section on the Atlassian Marketplace.
  2. Shutdown JIRA.
  3. Remove the incompatible version from the $JIRA_HOME/plugins/installed_plugins directory and replace it with the compatible version.

  4. Restart JIRA.

    Universal Plugin Manager

    Always use the Universal Plugin Manager so that the correct, compatible versions for the plugins are installed.

Last modified on Mar 30, 2016

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