JIRA Can't Start Due Error: SEVERE: Error filterStart

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


The following appears in catalina.out whenever JIRA is started:

Jun 08, 2015 2:05:04 PM org.apache.catalina.core.StandardContext startInternal
SEVERE: Error filterStart


One of the web.xml files included with JIRA has been modified or copied over from an older version of JIRA as part of an upgrade.


Replace the following files with the default ones included as part of a clean JIRA installation and migrate any required changes from previous versions manually:

  • <jira-install>/conf/web.xml 
  • <jira-install>/atlassian-jira/WEB-INF/web.xml

Last modified on Mar 30, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.