JIRA Can't Start Due Error: SEVERE: Error filterStart

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The following appears in catalina.out whenever JIRA is started:

Jun 08, 2015 2:05:04 PM org.apache.catalina.core.StandardContext startInternal
SEVERE: Error filterStart

Cause

One of the web.xml files included with JIRA has been modified or copied over from an older version of JIRA as part of an upgrade.

Resolution

Replace the following files with the default ones included as part of a clean JIRA installation and migrate any required changes from previous versions manually:

  • <jira-install>/conf/web.xml 
  • <jira-install>/atlassian-jira/WEB-INF/web.xml

Last modified on Mar 30, 2016

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