Problem

JIRA refuses to accept images with names containing ":" when attaching a file.

JRASERVER-36515 - Getting issue details... STATUS

JRASERVER-71250 - Getting issue details... STATUS

JRASERVER-65739 - Getting issue details... STATUS

The following appears in the XXXXXXXXXXX.log

Screenshot ABC:1:2:3.jpg contains the invalid character ":". Please rename and try again

Cause

JIRA does not support the usage of certain special characters as stated in the official documentation here (Attaching a File#AttachingaFiletoanIssu ).

Ensure any attachment being added does not contain any of these characters:

File names cannot contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.

Resolution

1. Rename the affected file ensuring it does not contain any of the characters mentioned.
2. Upload the file again.