JIRA default workflow changed

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

JIRA default system workflow seems to have some changes in the status, even though this workflow should not be editable. There is even a information box to indicate this.

Diagnosis

Environment

  • Disable all plugin and the default system JIRA workflow still showing changes in the status.

Cause

This is caused by changing the original status of JIRA at JIRA Administration > Issues > Status

JIRA comes with these 5 default statuses and modifying these statuses will reflect in the JIRA default workflow:

  • Open
  • In Progress
  • Resolved
  • Closed
  • Reopened

From the example screenshot above, the Open status has been changed to 'Modified status' with 'In Progress' category at JIRA Administration > Issues > Status.

Resolution

Change back the status to above standard status, and the default workflow will display the correct statuses. When configuring statuses, try to avoid changing the default statuses and create a new status instead.

Last modified on Feb 26, 2016

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