JIRA default workflow changed
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA default system workflow seems to have some changes in the status, even though this workflow should not be editable. There is even a information box to indicate this.
Diagnosis
Environment
- Disable all plugin and the default system JIRA workflow still showing changes in the status.
Cause
This is caused by changing the original status of JIRA at JIRA Administration > Issues > Status
JIRA comes with these 5 default statuses and modifying these statuses will reflect in the JIRA default workflow:
- Open
- In Progress
- Resolved
- Closed
- Reopened
From the example screenshot above, the Open status has been changed to 'Modified status' with 'In Progress' category at JIRA Administration > Issues > Status.
Resolution
Change back the status to above standard status, and the default workflow will display the correct statuses. When configuring statuses, try to avoid changing the default statuses and create a new status instead.