JIRA doesn't render Issue Type icon in Issue Navigator

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When accessing the Issue Navigator, you will some icons of the Issue Type is not rendering properly

The following appears in the atlassian-jira.log

2016-05-11 22:59:26,438 http-nio-7141-exec-25 ERROR      [o.a.c.c.C.[.[localhost].[/jira].[viewUniversalAvatarServlet]] Servlet.service() for servlet [viewUniversalAvatarServlet] in context with path [/jira7141] threw exception
java.io.FileNotFoundException: /var/atlassian/application-data/jira/data/avatars/10600_xsmall_89edee0c-c608-4ee6-a9b3-d1d7e45dedb9.png (No such file or directory)
    at java.io.FileInputStream.open0(Native Method)
    at java.io.FileInputStream.open(FileInputStream.java:195)
    at java.io.FileInputStream.<init>(FileInputStream.java:138)
    at com.atlassian.jira.avatar.AvatarManagerImpl.getAvatarInputStream(AvatarManagerImpl.java:407)
    at com.atlassian.jira.avatar.AvatarManagerImpl.lambda$processAvatarData$0(AvatarManagerImpl.java:384)
    at com.atlassian.jira.avatar.AvatarManagerImpl$$Lambda$523/1085581037.get(Unknown Source)
    at com.atlassian.jira.avatar.OriginalAvatarFormatPolicy.getData(OriginalAvatarFormatPolicy.java:22)
    at com.atlassian.jira.avatar.AvatarManagerImpl.processAvatarData(AvatarManagerImpl.java:382)
    at com.atlassian.jira.avatar.AvatarManagerImpl.readAvatarData(AvatarManagerImpl.java:488)
    at com.atlassian.jira.web.servlet.AvatarToStream.sendAvatar(AvatarToStream.java:29)
    at com.atlassian.jira.web.servlet.ViewUniversalAvatarServletImpl.doGet(ViewUniversalAvatarServletImpl.java:42)
    at com.atlassian.jira.web.servlet.ViewUniversalAvatarServlet.doGet(ViewUniversalAvatarServlet.java:20)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
    ... 46 filtered
    at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
    ... 62 filtered
    at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
    ... 83 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)

Diagnosis

The icon doesn't render in the Issue types page as well

Cause

  1. JIRA doesn't have the appropriate permissions to read the image file
    - The exact file is located in the logs. In this case, it is the /var/atlassian/application-data/jira/data/avatars/10600_xsmall_89edee0c-c608-4ee6-a9b3-d1d7e45dedb9.png
  2. The said file doesn't exist in the JIRA Home/data/avatars directory

Resolution

  1. Give the user running JIRA appropriate permissions to read the image file
  2. Upload a new image for this issue type
    a. Navigate to the Issue Types page
    b. For the affected issue type, click on the Edit link
    c. Click on the select image link and select a new image or upload a new file
    d. Click on the Update link to confirm this

Last modified on Nov 2, 2018

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