The drag and drop option is missing from the attachments panel in Jira issues
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The Drag and drop option is missing from the Attachments panel in Jira issues:
Normally, there should be a drag and drop icon along with the text "Drop files to attach, or browse":
Environment
Jira Server/Data Center on any version from 8.0.0.
Diagnosis
- Navigate to the page ⚙ > Manage Apps > Manage Apps
- Search for "Jira Drag and Drop Attachment Plugin" and use "All Apps" in the filter
- Scroll down to the "Jira Drag and Drop Attachment Plugin" plugin and check if it is disabled, as illustrated below:
Cause
The Jira Drag and Drop Attachment Plugin which is responsible for the drag and drop functionality is disabled.
Resolution
- Re-enable the the Jira Drag and Drop Attachment Plugin by clicking on the Enable button
- Refresh the Jira issue page and verify that the drag and drop option is there
Last modified on Nov 30, 2024
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