JIRA fails to send notifications due to 554 Sorry, message looks like SPAM to me
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-jira.log:
2013-03-20 02:44:35,256 ERROR [Siteport Support] Sending mailitem To='local@dummy.com' Subject='(ABC-123) Issue Summary' From='null' FromName='localuser (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA@dummy>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' cburne 164x2160x1 nf47r2 127.0.0.1 /secure/admin/MailQueueAdmin.jspa Error occurred in sending e-mail: To='local@dummy.com' Subject='(ABC-123) Issue Summary' From='null' FromName='localuser (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA@dummy>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 554 Sorry, message looks like SPAM to me
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:201)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.web.action.admin.MailQueueAdmin.doExecute(MailQueueAdmin.java:57)Cause
A Spam filter is blocking the successful delivery of the message.
Resolution
- Contact Mail Administrator as this is an issue outside of JIRA that needs to be fixed on the mail server.
Last modified on Jan 16, 2025
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