JIRA fails to start : Invalid complete key specified

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The following appears in the atlassian-jira.log:

2012-08-22 11:09:45,294 main FATAL      [atlassian.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting Plugin Manager. Invalid complete key specified: com.xxxxxxx<Plugin-key>:
	at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:673)
	at com.atlassian.jira.ComponentManager.startJIRA(ComponentManager.java:216)
	at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:209)
	at com.atlassian.jira.ComponentManager.start(ComponentManager.java:194)


Check for the plugin key if there was some development going on the instance with respect to the plugin.


There are some changes made to the custom plugin that are causing JIRA to be locked and hence it does not start.


  1. Please remove the plugin jar manually from the file system
  2. After this, remove the .bundled-plugins and .osgi-plugins directories found in the <JIRA-Home>/plugins folder
  3. Restart JIRA.


Last modified on Mar 30, 2016

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