JIRA Fields unavailable when using JIRA Importers Plugin(JIM)
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
A field is unavailable under the options for field mapping. For example, the JIRA field Assignee is missing in the JIRA Field dropdown.
Cause
The user uploading the csv file doesn't have the correct permissions to edit the field.
Resolution
- Check that the user in question has the correct project role permissions to perform the task associated with the field they're importing.
ex. "Assign Issues" Permission and the assignee field