Symptoms

A field is unavailable under the options for field mapping. For example, the JIRA field Assignee is missing in the JIRA Field dropdown.

Cause

The user uploading the csv file doesn't have the correct permissions to edit the field.

Resolution

• Check that the user in question has the correct project role permissions to perform the task associated with the field they're importing.

• ex. "Assign Issues" Permission and the assignee field