JIRA Gadget Missing

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

List of gadgets are missing from the add gadget menu. Even after clicking 'Load all gadgets', gadgets still doesn't show

The following appears in the atlassian-jira.log

 /rest/config/1.0/directoryitems/local.json [c.a.g.d.internal.impl.DirectoryImpl] Could not retrieve directory entries from application-provided gadget specs: java.lang.NullPointerException

Diagnosis

Environment

  • JIRA Software/Core

Diagnostic Steps

  • When enter safe mode, all the gadgets are shwon

Cause

  • Caused by a plugin called Gantt-Chart Project for JIRA - Enterprise Edition
  • Compatibility issue on JIRA 7
  • The module for this add-on is the root cause for this issue. Soyatec Project Portfolio Gadget (soyatec-portfolio-gadget) and Soyatec Resource Gadget(soyatec-resource-gadget). By only disabling this two modules from the add-ons, gadgets can be shown fine again.

Resolution

  • Remove the plugin
  • Alternatively disable Soyatec Project Portfolio Gadget (soyatec-portfolio-gadget) and Soyatec Resource Gadget(soyatec-resource-gadget) modules from the JIRA Administrator > Add-on > Manage Add-on > Gantt-Chart Project for JIRA - Enterprise Edition > Expand the module listing, gadgets can be shown fine again.
Last modified on Mar 30, 2016

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