Jira issues need a resolution

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Problem

JIRA Issues in your environment need the Resolution field populated. Click here if your JIRA Issues Do Not Need A Resolution.

Resolution

First, identify the Workflow being used by your Project which needs to have the resolution set and perform one of the following:

Resolution Set Using a POST Function

  • This option would be used to set the Resolution automatically to a specified value:
    1. Locate your Workflow: > Issues > Workflows
    2. Click Edit under Actions for your workflow
    3. Select your "Done" transition, and Click POST Functions
    4. Click 'Add POST Function > Select 'Update Issue Field'
    5. Select Resolution for Issue Field and the appropriate Field Value


Resolution Set Using a Screen

  • This option allows your users who transition the issues to Done the ability to select an applicable Resolution value

    1. Locate your Workflow: > Issues > Workflows
    2. Click Edit under Actions for your workflow
    3. Select your the Done transition and Click Edit

    4. Select the Resolve Issue Screen for the Screen field

      • By Default, JIRA comes with a 'Resolve Issue Screen'

      • You can certainly use your own Custom Screen, however note, it is very important that the Resolution Field is only visible on a "Resolve Issue" type screen.  As the Resolution Field is a Required Field, if it is added to a "Default" Screen, newly created or edited issues will be in a Resolved state as the field would be populated by the Default Resolution Value.


Last modified on Feb 12, 2018

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