JIRA Log Files Showing HipChat Related Exceptions and HipChat is not enabled

Still need help?

The Atlassian Community is here for you.

Ask the community


Without configuring HipChat with JIRA, Hipchat errors fill atlassian-jira.log files, and along with that other sporadic behaviour is seen when using the JIRA instance eg: when mousing over users errors are thrown instead. 

The following appears in the atlassian-jira.log:

2012-09-19 13:57:21,926 http-8080-90 ERROR mforeman 837x289579x1 i3hkv5 /plugins/servlet/hipchatproxy/v1/users/show [atlassian.plugin.servlet.ServletModuleContainerServlet] Can not forward a request to HipChat API
javax.servlet.ServletException: Can not forward a request to HipChat API
	at com.atlassian.labs.proxy.HipChatApiProxyServlet.service(HipChatApiProxyServlet.java:114)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)  <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) 


This is caused by a bug in the HipChat plugin, as tracked in  JRA-29891 - Getting issue details... STATUS  - please watch that issue for future updates from our developers.


  • Log into JIRA go to Admin > Plugins
  • Look for the HipChat plugin under "User Installed Add-ons" section and disable it.
  • Click the link "Show System Plugins"
  • Scroll down to the HipChat plugin and expand it
  • Then hit the Disable button

tip/resting Created with Sketch.

Note that this fix is only applicable if HipChat is not used with JIRA. Please contact Atlassian Support if you continue to see problems with this.

Last modified on Nov 14, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.