Jira server issue not showing expected transitions

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Symptoms

  1. There are no transitions available in an issue, however there are other transitions in the workflow. Other issues from the same project can be transitioned.
  2. There are no conditions in the workflow transition, the workflow is configured correctly, the user has the "Transition Issues" permission, reindexing the system and performing the integrity checker still does not cause the transition to show up.

Cause

For Symptom 1:

  1. The workflow entry of the issue has an incorrect state.

For Symptom 2:

  1. There are workflow properties that exists in the Transition Properties. (Navigate to the missing transition's settings and click on View Properties in the UI)


Workaround

For Cause 1:

Run the Integrity Checker (type "g"+"g" and search for integrity checker) in your JIRA to fix any broken relationships in your workflow.

For Cause 2:

Delete the workflow properties and the transition should be appearing.

Description

This page covers how to resolve the following two issues; There are no transitions available in an issue, however there are other transitions in the workflow. Other issues from the same project can be transitioned. There are no conditions in the workflow transition, the workflow is configured correctly, the user has the "Transition Issues" permission, reindexing the system and performing the integrity checker still does not cause the transition to show up.

ProductJira
Last modified on Sep 25, 2019

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